Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@araamcollection.com. Returns will need to be sent to: 45 E Madison Ave Clifton, NJ 07011

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Non-Returnable Items We cannot accept returns on sale items or gift cards.

Priority Processing — Non-Refundable Priority Processing fees are non-refundable and will not be included in any refund issued, regardless of the reason for the return.

Exchanges The fastest way to get what you want is to return your item and, once the return is accepted, make a separate purchase for the new item.

Refunds Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be refunded to your original payment method within 10 business days. Note that Priority Processing fees are non-refundable. If more than 15 business days have passed since your return was approved, contact us at support@araamcollection.com.